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Customer Service




Shipping Information

Web orders of in-stock merchandise received Monday through Friday by 1:00 p.m. Central Time are usually shipped the same day.
You will have an extended ship date when:
• Merchandise requires personalization
• Merchandise is shipped direct from the manufacturer
• Merchandise is of an irregular size and/or weight
• Merchandise is a full-size lightbar
• Merchandise is on back order from the manufacturer (You will be notified if your order is placed on back order.)
• Shipment is destined for a US Territory or Possession, a Foreign Nation, Canadian Province or contains a Military Shipping Code (APO/FPO, etc.)



Transit Times for Deliveries

Our $8.99 Flat Rate service is available to individual customers in the Contiguous 48 States only. Flat Rate service to individual customers in Alaska and Hawaii is available for $29.99. Our Flat Rate service is available to individual customers only and not available to departments, organizations, or any other group with special pricing. Flat Rate service has a typical transit time of 3-10 business days. If you need your order sooner than our standard Flat Rate service, we provide alternative shipping options at checkout. A physical address is required for delivery of most orders. If you get your mail at a P.O. Box, please list your physical address on your order as well. Heavy or bulky items require separate shipping due to size and weight. Additional shipping and handling charges also apply to walk-through metal detectors, safes, vehicle partitions, push bumpers, and traffic cones. Handguns must be shipped Next Day or Second Day Air, no exceptions. Hazardous materials (fuses, etc.) require a Hazmat fee plus standard freight charges. Important note regarding delivery of hazardous materials: The shipping of hazardous materials is heavily regulated. Shipping Policy is subject to change without notice.



Privacy Policy

See our Privacy Policy disclosures relating to the collection and use of your information.



Returns, Repairs, & Replacements

All shipping errors must be reported within 3 business days. All returns, exchanges, or refunds must be made within 30 days.
Ray O’Herron Company will refund or credit the value of the item and any taxes that were charged. Original shipping charges are non-refundable unless the return is connected to a Ray O’Herron Company error. Special order items or items that have been altered, decorated, customized, or embellished at the request by the customer cannot be returned unless the return is connected to a Ray O’Herron Company error. A restock fee may be applied up to 20% on all non-stock & special orders. Example: less lethal, specialty vehicle equipment, ect. All clearance or closeout items are sold “as is” and cannot be returned. Gift certificates cannot be returned or redeemed for cash or credit except where the law requires. If you received any promotional item(s) with your order, and you need to return the item(s) that earned you those promotional item(s), you will also need to include the promotional item(s) with your return.
All returns must include a Returns Authorization(RA) number. To obtain your RA number please contact customer service or ask for the returns department. The original packing slip or a copy of the invoice should accompany all returns. All products must be returned in original packaging and/or with original tags. Many items sold have manufacturers warranties. Ray O’Herron Company is not obligated to replace a warranted item for a new item, as the warranty has to be redeemed through the manufacturer(s). In order to coordinate a return, repair, or replacement, please contact our returns department at 1-800-223-2097.
Ray O'Herron Co., Inc.
Attn: Returns Department
3549 N. Vermilion St.
Danville, IL 61832



Restriction on Purchase of Firearms and Ammunition

Some of the firearms and ammunition that we offer for sale are restricted to law enforcement officers only and will be listed accordingly. Ray O'Herron Co. Inc. reserves the right to refuse the sale of firearms and/or ammunition to any person. If you wish to place an order for firearms and/or ammunition or have any questions about ordering please call us at 1-800-223-2097.



Restriction on Purchase of Body Armor

Ray O'Herron Co. Inc. sells body armor to first responders (law enforcement officers, firefighters, and EMTs, corrections officers and security guards) only. It is generally against federal law for a person convicted of a violent felony to purchase or possess body armor. In addition, various states also have laws restricting the purchase or possession of body armor by persons convicted of certain felonies, other crimes of violence, or drug crimes. Ray O'Herron Co. Inc. reserves the right to refuse the sale of body armor to any person.



Restriction on Purchase of Specific Products

Ray O'Herron Co. Inc. restricts the sale of selected products such as, but not limited to: embroidered apparel, badges, nameplates, insignia, emblems, and collar pins that identify the holder or wearer as a member of any law enforcement agency. Please call Customer Service at 1-800-223-2097 for more details.



Pricing

Although every effort is made to keep our website error-free, occasionally a mistake will occur. In the event of an error, we reserve the right to correct the error. Ray O'Herron Co. Inc. reserves the right to change product pricing at any time.



Coupons, Discounts, and Promotions

Prices displayed online are valid on online orders only unless otherwise specified. Restricted or special order items (such as firearms, ammunition, batons, body armor, pepper spray, and drug test kits), large vehicle equipment (such as light bars, sirens, consoles, and push bumpers), and any customized items (such as badges, patches, and nameplates) are exempt from any online coupons or discounts. Customers with quoted pricing (such as Department Portal users and Departments) are exempt from any online coupons or discounts. In addition we cannot offer any online coupons or discounts to 5.11 Tactical, Adventure Medical Kits, Aimpoint, ASP, Bates, Bayco, Benchmade, Blauer, Danner, Elbeco, EOTECH, HWI, Leatherman, Magnum, Oakley, Pelican, Ridge, Rocky, Safariland, Streamlight, Thorogood, Trijicon, Under Armour, Vertx, and Whelen products unless otherwise specified.

For questions or help regarding online coupons, discounts, or promotions please call us at 1-800-223-2097 or email us at rayoherron@oherron.com.



Sales Territories

Glock: Illinois, Indiana, Iowa, and Wisconsin
Smith & Wesson: Illinois, Indiana, Minnesota, Missouri, and Wisconsin
Winchester Ammunition: Illinois, Indiana, Iowa, Minnesota, Nebraska, and Wisconsin



Restriction on the Sale of Firearm Magazines

Ray O'Herron Co., Inc. reserves the right to refuse the sale of all firearm magazines to residents of the following states due to their bans on standard capacity magazines: California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, New Jersey, New York, and Washington, D.C. Residents of Illinois located in Cook County and/or the cities of Chicago, Oak Park, and Aurora must submit proof of status as a law enforcement officer (such as a department ID) with their order.